MultiRoute

Privacy Policy

Last updated: 23.01.2024

Welcome to Multiroute, a service provided by Multiplex International ("we," "us," or "our"). This Privacy Policy describes how Multiplex International collects, uses, and shares information about you when you use our mobile application ("App"). By downloading, installing, or using the App, you agree to the terms of this Privacy Policy.

1. Information We Collect

1.1 Personal Information User Account Data: When you create an account, we collect personal information such as your name, email address, and profile picture.
Order Information: We collect information about your assigned orders, including order details and delivery instructions.
Location Data:The App uses both precise and approximate location data to facilitate order delivery and improve user experience.

1.2 Usage Information
App Usage Data: We collect information about how you use the App, including interactions, features accessed, and any errors encountered.

1.3 Photos and Location at the Time of Delivery
Delivery Photos: Users may upload photos at the time of delivery, including order photos and delivery location images.

2. How We Use Your Information
We use the collected information for the following purposes:

To provide and maintain the App's functionality.
To personalize your user experience.
To process and manage orders.
To improve our services and develop new features.
To communicate with you, including updates and promotions.

3. Data Sharing and Disclosure

We may share your information in the following circumstances:
With third-party service providers to facilitate app functionality.
In response to legal requests or to protect our rights.
In connection with a merger, acquisition, or sale of assets.

4. Security

We prioritize the security of your information but acknowledge that no method of transmission over the internet is entirely secure. We strive to implement reasonable measures to protect your data.

5. Your Choices

You can control certain information by updating your account settings or contacting us. You can also opt-out of promotional communications.

6. Changes to This Privacy Policy

We may update this Privacy Policy periodically, and any changes will be posted on this page. Please review this policy regularly.

7. Contact Us

If you have any questions about this Privacy Policy, please contact Multiplex International at itsupport@multiplex.ae.